Returns policy

This returns policy is a draft and will be reviewed before the shop opens.

1. Withdrawal period

As a consumer, you can withdraw from a purchase without giving a reason until 14 days after the day you receive the product. If products from one order arrive separately, the period runs from receipt of the last product. You can also withdraw before delivery. After notifying us, you have another 14 days to send the product back.

2. Exception: personalized products

The right of withdrawal does not apply to products made to your individual specifications or clearly personalized, where the statutory exception under Article 6:230p of the Dutch Civil Code applies. Choosing from standard sizes or designs, or producing an item after an order is placed, does not automatically exclude it from this right. We inform you before purchase when the exception applies. Your statutory rights for defective or incorrect products also apply to personalized products.

3. Inspecting and returning products

You may unpack and inspect a product as you would in a shop, for example by trying on clothing. Handle the product carefully. You may be responsible for any loss in value caused by handling beyond what is necessary to assess it. Missing original packaging is not, by itself, a reason to refuse your withdrawal.

4. Refunds

If you withdraw from the entire order, we refund the purchase price and standard delivery costs within 14 days of your notice. We may withhold the refund until we receive the products or evidence that you have sent them back, whichever happens first. We refund you using the same payment method unless you agree to another method, without extra charges. For a partial return, we are not required to refund the original delivery costs.

Return postage and address

You pay the direct return postage when returning a product because you changed your mind. We cover necessary return costs for defective or incorrect products, including personalized products.

Send returns to WLPSHR, Gijsbrecht van Amstelstraat 294, 1215 CS Hilversum, Netherlands. Keep your proof of posting.

5. Notifying us of a return

Clearly tell us that you wish to withdraw by emailing info@studio-onto.eu or writing to our business address. You may include your order number to help us identify the order. You do not need to give a reason. You may use the model form below, but it is optional. You can also withdraw from your purchase online without an account. We immediately record your notice and send a receipt with its content, submission date and time. You can download the receipt after submission.

6. Model withdrawal form

Complete this form only if you wish to withdraw from the contract.